Job title: Aftersales Regional Manager
Job type: Permanent
Emp type: Full-time
Location: Branch Office - Tokyo, Japan
Industry:
  • Automotive Vehicle Commercialization (Import / OEM)
Expertise:
  • Aftersales
Skills:
  • aftersales
  • aftersales customer satisfaction
Salary: JPY ¥12,000,000
Job published: 2018-08-14
Job ID: 32392
Contact email: a-lindeque@turnpoint-consulting.com

Job Description

Summary: 

You will be responsible for achieving the parts wholesale targets for each category (Parts, Accessories, Lifestyle) and drive customer satisfaction. 

Responsibilities:

・Achieve the Parts wholesales target for each category (Parts, Accessories, Lifestyle)
・Achieve the best customer satisfaction in the premium segment through the improvement of Service Performance, Service Loyalty and After sales process
・Steering and reporting of activities to achieve regional target
・Execute sales forecast and initiate according countermeasures
・Maintain and improve relationship of trust with dealers in the region
・Increase dealer profitability through parts stock management, increase of parts retail sales, and optimization of aftersales process
・Implement Aftersales marketing activities/campaigns/programs with responsible dealers by providing various support methods
・Achieve mindset change at dealers regarding customer satisfaction and investment into growing aftersales business
・Strengthen relationship to Sales Regional Office in order align activities and to promote Aftersales strategic targets
・Prepare dealers timely for future initiatives as a part of the current Japan Aftersales strategy
・Optimize aftersales organization of responsible dealers, and exchange and implement best practices from dealers/other Regions

Requirements:

・More than 10 years of experience of overall service or parts practices.
・More than 3 years of experience of After sales area at Car dealer
・Leadership and team behavior, management skill
・Negotiation, analysis, communication and PC skill (Advanced level of Word, Excel, Power Point)
・Overall market knowledge of car business, all service and parts business knowledge at the car dealer
・English (Business level)